Online Reputation Management Training

Our online reputation management course is improving the name of the brand and eliminate negative materials on the internet. 

Our online reputation management course is providing guidance on improving or restoring the name of the brand. It also works to eliminate the negative material on the internet with positive material to improve customer trust. 

In our one-day online reputation management course is to provide comprehensive guidance to monitor the discussions on brand as well as negative comments. You will learn from introduction to tools as well as deal with complaints, and build your customers into your R & D. You will able to understand that you can improve online reputation management to protect their reputation in the future. 

Introduction

• When Social Media goes Bad
• The Cost of Bad Reputation

Establish a Foundation

• Protect your Position > Register Twitter, URLs etc
• How to Establish a Social Media Company Policy
• The Socialisation of Business: Public Relations to Human Relations

Listen

• Free Social Media Monitoring Tools
• Search
• Paid for Social Media Solutions
• What to do with the Data

Respond

• Dealing with Complaints
• What to do with Praise > Evangelist
• Crisis Q&As
• Complaint Escalation Plan

Engage

• Enhancing Reputation Online
• Be Seen to Listen
• Ask Customers for Feedback
• Build your Customers into your R&D