Design Thinking Masterclass

The question organizations face to stay relevant in today’s environment is how to establish a culture of innovation and creative problem solving.

Improve or kick the bucket! That is the mantra of many quick and effective organizations, particularly in this universe of fast interconnectivity. The inquiry associations face to remain pertinent in the present climate is the way to lay out a culture of development and imaginative critical thinking. Configuration thinking, a way to deal with both advancement and inventive critical thinking is turning into the go to approach for ground breaking associations. What is configuration thinking? Configuration believing is an iterative way to deal with taking care of issues with cross-practical groups drove by facilitators. This course presents a prologue to the plan thinking approach and mentality utilizing profoundly intelligent activities that give the members a flavor for a portion of the strategies and techniques for configuration imagining that arouse the creative and critical abilities to think inside every one of us.

Course Outline

Chapter 1: Design Thinking Overview

• What Is Different About Design thinking?
• Exercise: Design Thinking in the Workplace
• Design Thinking Skills
• Exercise: Design Thinking Skills
• Design Thinking Mindset
• Principles of Design Thinking
• Exercise: Design Thinking Principles

Chapter 2: General Approaches to Design Thinking

• The Basis for Design Thinking
• Design Thinking Frameworks
• Exercise: Build a Design Thinking Framework
• The Design Thinking Team
  • What Constitutes a Design Thinking Team?
  • Exercise: Create a Design Thinking Team
• Design Thinking Workshops and Meetings
  • Characteristics
  • Types of Workshops

Chapter 3: A Design Thinking Approach in Stages

• Apply the Design Thinking Frameworks
• Class Exercise: Review the Case Study
• Empathize with the Customers and/or Users
  • Exercise: Engage the Customer /User
• Define the Problem
  • Exercise: Review and Follow-Up
  • Exercise: Define the Point of View
• Ideate
  • Exercise: Develop Potential Solutions
  • Exercise: Feedback on the Solutions
• Prototype Alternate Solutions
  • Exercise: Create a Prototype of the Solution
  • Exercise: Review the Prototype and Gain Feedback
• Test the Solutions
  • Exercise: Prepare Test of the Prototype and Solution

Chapter 4: Design Thinking Techniques

• Listening and Empathizing Techniques
  • Engagement
  • Exercise: Ask the Right Questions
  • Observation
  • Exercise: Setting Up the Observation
  • Showing Empathy
• Define and Ideation Techniques
  • Unpacking
  • Exercise: Unpack to the Wall
  • Personas
  • Exercise: Create Personas for the Case Study
  • Pattern Recognition and Connecting the Dots
• Prototype and Test Techniques
  • Types of Prototypes
  • Exercise: Revise Franken Prototype to Refined Prototype
  • Forms of Testing in Design Thinking
  • Exercise: Prepare and A / B Test of the Prototype

Chapter 5: General Design Thinking Practices

• Visualization Techniques and Diagrams
  • Use of Diagrams and Maps in Design Thinking
  • Exercise: Create an Empathy Map
  • Exercise: Revisit the Wall
  • Exercise; Create an Affinity Diagram
  • Exercise: Create a Mind Map
  • Exercise: Create a Journey Map
• Story Telling Techniques
  • Story Telling Throughout the Design Thinking Process
  • Improvisation
  • Exercise: Tell a Story
  • Scenarios
  • Exercise: Create a Set of Scenarios for the Case Study
  • K-Scripts
  • Exercise: Create a Set of K-Scripts for the Case Study
  • Exercise: Perform Role Playing of Scenarios for the Case Study

Chapter 6: Adopt and Adapt Design Thinking

• Cautions and Pitfalls
  • Assumptions
  • Exercise: Assumptions
  • Pitfalls and Cautions in Design Thinking Workgroups
• Final Words and Best Practices
  • Best Practices
  • Exercise: Best Practices
  • Exercise: Take the Practices Back to the Office