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Conflict Management Training

Master the Art of Managing Conflict Effectively

  2. Business Skills
  3. Conflict Management Training
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ABOUT THE PROGRAM

This course provides practical tools and techniques to manage and resolve conflicts, promoting a harmonious and productive work environment.

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DELIVERY METHODS


Classroom Training

Online Training

Virtual Training

Onsite Training

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PREREQUISITES

None

TARGET AUDIENCE

  • Team supervisors and project leads

  • Mid- to senior-level managers

  • Human resource professionals

  • Staff involved in cross-functional collaboration

  • Anyone seeking to improve their interpersonal effectiveness

WHAT WILL YOU LEARN?

  • By the end of the program, attendees will be able to:

    • Identify the different forms and levels of conflict in professional settings

    • Understand what triggers conflict and how it develops over time

    • Apply proven techniques to address disputes respectfully and effectively

    • Communicate with clarity and confidence under pressure

    • Handle emotional reactions—both their own and others'—with control and empathy

    • Strengthen collaboration and maintain team morale even during disagreements

    • Create a work environment where diverse opinions are managed constructively

PROGRAM OVERVIEW

Discover effective strategies to navigate and resolve conflicts with our Conflict Management Training at the Hub of Knowledge. This course equips you with the skills to understand conflict dynamics, manage disputes constructively, and foster collaborative environments.

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PROGRAM CONTENT

Course Content & Modules

Module 1: Understanding Conflict

  • Definition and types of conflict (intrapersonal, interpersonal, group, organizational)

  • Common myths and truths about conflict

  • Positive vs. negative conflict

  • Signs of unresolved conflict

Module 2: Causes and Stages of Conflict

  • Root causes: values, communication, roles, resources

  • The five stages of conflict (Latent, Perceived, Felt, Manifest, Aftermath)

  • How conflict escalates and de-escalates

Module 3: Conflict Management Styles

  • Overview of Thomas-Kilmann Conflict Mode Instrument (TKI)

    • Competing

    • Collaborating

    • Compromising

    • Avoiding

    • Accommodating

  • Self-assessment and reflection

  • When to use each style effectively

Module 4: Communication Skills for Conflict Resolution

  • Active listening techniques

  • Assertive communication vs. aggressive/passive

  • The power of "I" statements

  • Managing tone, body language, and emotions

Module 5: Conflict Resolution Strategies

  • Interest-based conflict resolution

  • Problem-solving model: Define – Explore – Agree – Implement

  • Mediation basics and third-party intervention

  • Steps to de-escalate heated situations

Module 6: Emotional Intelligence in Conflict

  • Self-awareness and self-regulation

  • Empathy and relationship management

  • Handling defensiveness and difficult personalities

Module 7: Preventing Conflict in Teams

  • Building psychological safety

  • Establishing team norms and expectations

  • Role clarity and structured feedback

  • Conflict prevention in virtual/hybrid teams

Interactive Elements

  • Group discussions and breakout exercises

  • Conflict role plays and simulations

  • Case study analysis

  • Self-assessment quizzes

  • Personal conflict style inventory

Assessment and Certification

  • Participation-based completion certificate

  • Optional post-training quiz or evaluation

  • Action planning worksheet for real-life application

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