CompTIA A+ Training

CompTIA A+ is the industry-standard certification for launching a career in IT support and technical services. It is designed for beginners who want to build strong foundational skills in hardware, software, networking, and troubleshooting.

This course prepares learners for real-world IT support roles such as Help Desk Technician, IT Support Specialist, and Desktop Support Engineer.

This course provides hands-on training in essential IT support skills required in modern workplace environments. Learners will gain practical knowledge of computer hardware, operating systems, networking basics, security fundamentals, and troubleshooting techniques.

The course combines theory with real-world lab scenarios to build confidence in solving IT issues efficiently.

Module 1: IT Fundamentals and Hardware Basics

Topics Covered:

• Computer components
• Motherboards, CPU, RAM, storage
• Peripheral devices

Lab:

• Identify hardware components
• Assemble and disassemble a PC

Outcome:
Understand core computer hardware systems.

Module 2: Operating Systems (Windows, Linux, macOS)

Topics Covered:

• OS installation and configuration
• System settings and management
• File systems

Lab:

• Install Windows OS in virtual environment
• Configure system settings
• Manage user accounts

Outcome:
Install and manage operating systems.

Module 3: Networking Fundamentals

Topics Covered:

• TCP/IP basics
• DNS, DHCP
• Network types and devices

Lab:

• Configure basic network settings
• Test connectivity using network tools
• Troubleshoot network issues

Outcome:
Understand basic networking concepts.

Module 4: Hardware and Network Troubleshooting

Topics Covered:

• Troubleshooting methodology
• Hardware failures
• Network issues diagnosis

Lab:

• Diagnose system errors
• Fix connectivity issues
• Replace faulty components (simulation)

Outcome:
Develop problem-solving skills.

Module 5: Software Troubleshooting

Topics Covered:

• Application issues
• OS errors
• Malware troubleshooting

Lab:

• Fix software installation issues
• Remove malware in lab environment
• Repair system errors

Outcome:
Resolve software-related problems.

Module 6: Operating System Security

Topics Covered:

• User authentication
• Basic security settings
• Malware protection

Lab:

• Configure user permissions
• Set up antivirus protection
• Secure system settings

Outcome:
Apply basic system security practices.

Module 7: Mobile Devices and Connectivity

Topics Covered:

• Smartphones and tablets
• Mobile operating systems
• Wireless connectivity

Lab:

• Configure mobile device settings
• Connect devices to network
• Troubleshoot Wi-Fi issues

Outcome:
Support mobile and wireless devices.

Module 8: IT Operational Procedures

Topics Covered:

• Documentation and ticketing
• Change management
• Best practices in IT support

Lab:

• Simulate helpdesk ticket resolution
• Document IT issues
• Follow escalation procedures

Outcome:
Understand IT support workflow.